| About our privacy policy | Accessing and updating |
| Information we collect | Data retention |
| How we use your information | Data security |
| Sharing of your information | Locations of processing |
| Administrator data | Grounds for processing |
| Preferences | Changes |
IAE is committed to maintaining your confidence and trust with respect to your privacy. This privacy policy explains how we collect, use and share your personal information.
About our privacy policy
This privacy policy applies to our websites, apps and other services, including programs and events, that refer or link to this privacy policy (each, a “Service”). This policy may be supplemented by additional privacy statements, terms or notices provided to you or by the Service. The IAE that owns or administers the Service, as identified therein, is the primary controller of your personal information provided to, or collected by or for, the Service.Information we collect
We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies.Information you provide to us
The types of personal information that we collect directly from you depends on the content and features of the Service you use and how you otherwise interact with us and may include:- Contact details, such as your name, email address, postal address, phone number and social media handle;
- Account login credentials, such as usernames and passwords, password hints and similar security information;
- Other account registration and profile information, including educational, professional and other background information, such as your field of study, current position, practice area and areas of interests, gender, ORCID ID and photo;
- Content that you upload and share or store in your account, such as annotations, comments, contributions and replies;
- Information that you communicate to us, such as questions or information you send to customer support;
- Data that you provide to us as part of interacting with the Service, such as your favourites and search queries; and/or
- Communications preferences, such as your preferred language and the frequency, type and format of the alerts you sign up to receive.
Data from your institution
We may obtain information about you from the institution with which you are employed or affiliated in order to activate and manage your access to and use of the institution’s subscription to the Service, including:- Contact details, such as your name and institutional email address, postal address and phone number;
- Other account registration information, such as job title; and/or
- Institutional user ID.
Data from other sources
We also may obtain contact details and other information about you from other entities within information and analytics and from third parties, including:- Social networks that you grant permission to the Service to access your data on one or more networks;
- Service providers that help us determine a location in order to customize certain products to your location;
- Partners with which we offer co-branded services or engage in joint marketing activities; and/or
- Publicly available sources and data suppliers to validate or supplement the information we hold or to support the Service.
Device and usage data
The Service may automatically collect information about how you and your device interact with the Service, such as:- Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, unique device identifier and other technical identifiers, error reports and performance data;
- Usage data, such as the features you used, the settings you selected, URL click stream data, including date and time stamp and referring and exit pages, and pages you visited on the Service;
- For educational Services, the course modules and test questions you view, answer or complete; and/or
- For location-aware Services, the physical location of your device.
How we use your information
We are committed to delivering a relevant and useful experience to you. Depending on how you interact with us and the Service, we use your personal information to:- Provide, activate and manage your access to and use of the Service;
- Process and fulfill a request, order, download, subscription or other transaction;
- Offer you customized content and other personalization to make the Service more efficient for you and more relevant to your interests and geography;
- Enhance and improve the Service, such as add new content and features;
- Notify you about changes, updates and other announcements related to the Service;
- Deliver targeted advertisements, promotional messages, and other information related to the Service and to your interests;
- Provide technical, product and other support and help to keep the Service working, safe and secure; and/or
- Identify usage trends and develop data analysis, including for the purposes of research, audits, reporting and other business operations, such as to pay royalties and license fees to third-party content providers, determine the effectiveness of our promotional campaigns, evaluate our business performance, or in other ways pursuant to a customer agreement
- Respond to your requests, inquiries, comments or concerns;
- Conduct and administer user testing and surveys as well as sweepstakes, competitions and similar promotions;
- Provide you with relevant promotional messages and other information about products, events and services of ours, our group companies and third parties such as societies and sponsors;
- Enhance and improve our products, events and services and develop new ones; and/or
- Comply with our legal obligations, resolve disputes and enforce our agreements.
Sharing of your information
We share your personal information in the following ways and contexts.Your institution
If you access the Service through a subscription administered by your institution, your personal information and certain usage data gathered through the Service, such as the number of items you downloaded, any fee-based items you accessed, and test scores, may be accessed by or shared with the administrators authorized by your institution for the purposes of usage analysis, subscription management, course management and testing and remediation. If your institution is a corporation or other business entity, additional usage data, such as the types of records you viewed and the number of searches you ran, also may be shared for the purposes of cost attribution and departmental budgeting. We may also disclose to your institution or other third parties non-personally identifiable information, such as anonymous usage data reports and aggregated information, subject to any applicable legal or contractual obligations.Our group companies and service providers
Depending on the Service provided, we share your personal information with our: Affiliates, trading names and divisions within the IAE group of companies and certain __________companies that provide technology, customer service and other shared services functions; and/or Suppliers and service providers, including editors, reviewers, payment processors, customer support, email service providers, access and authentication service providers, event venues and service providers, mailing houses, shipping agents and IT service providers; to process the information as necessary to provide the Service, complete a transaction or fulfil your request or otherwise on our behalf based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.Your choices
We may also share your personal information with our group companies and with sponsors, joint venture partners and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, such as societies, that wish to send you invitations, surveys, programs or information about their products and services that may be of interest to you as determined by your choices in managing your communications preferences and other settings. The Service may let you post and share personal information, comments, messages, materials and other content. Any such information that you disclose publicly or in discussion fora in the Service may be collected and used by others, may be indexed by search engines, and might not be able to be removed. Please be careful when disclosing personal information in these public areas.Legal reasons
We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:- Meet any applicable law, regulation, legal process or other legal obligation;
- Detect, investigate and help prevent security, fraud or technical issues; and/or
- Protect the rights, property or safety of IAE, our users, employees or others;
- and as part of a corporate transaction, such as a transfer of a document or other assets to or an acquisition by or merger with another company.
Administrator data
If you are an administrator of an institution with a subscription to a Service, we will use your details to communicate with you about your institution’s subscription and related services. If you supply us contact information of your colleagues, we may include a reference to you when we contact those individuals with communications about the Service.Your communications preferences
You can customize and manage your communications preferences and other settings when you register with the Service, by updating your account features and preferences, by using the “opt-in/out” or subscribe/unsubscribe mechanisms or other means provided within the communications that you receive from us or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.Accessing and updating your information
The Service may allow registered users to directly access their account information and make corrections or updates at any time. Keeping such information up to date is solely the responsibility of the user. Registered users may also close their account directly through the Service or by contacting the Service’s customer support.Data retention
We retain your personal information for as long as necessary to provide the Service and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.Data security
We take precautions to safeguard your personal information against loss, theft and misuse and unauthorized access, disclosure, alteration and destruction through the use of appropriate technical and organizational measures.Locations of processing
Your personal information may be stored and processed in your region or another country where IAE and their service providers maintain servers and facilities. We take steps, including through contracts, to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.Grounds for processing
When we process any personal information within the scope of certain privacy and data protection laws, we do so:- Where necessary to provide the Service, fulfill a transaction or otherwise perform a contract with you or at your request prior to entering into a contract;
- Where necessary for our compliance with applicable law or other legal obligation;
- Where necessary for the performance of a task carried out in the public interest;
- Where applicable, with your consent; and/or
- As necessary to operate our business, protect the security of our systems, customers and users, detect or prevent fraud, or fulfill our other legitimate interests as described in the sections above, except where our interests are overridden by your privacy rights.